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IRS DCOS | Enterprise Digitalization and Case Management Student Volunteer

Internal Revenue Service │ Office of the Deputy Commissioner for Operations Support
Student Volunteer Program Internship – Spring 2022 (deadline to apply: Sunday, January 16, 2022)

IRS Mission Statement: Provide America's taxpayers top-quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all.

Student Volunteer Description/Overview: Students responding to this posting will be assigned to the Office of the Deputy Commissioner for Operations Support (DCOS) and will perform work within the Enterprise Digitalization and Case Management Office (ED&CMO).

A student assigned to the IRS Enterprise Digitalization and Case Management Office (EDCMO) would support executive-level efforts related to strategic initiatives, organizational improvement, and stakeholder engagement. This may include supporting development and implementation of innovation projects and/or industry engagement activities, researching digital and emerging technologies, assisting with customer experience or employee experience activities, assessing workforce optimization and change management initiatives, analyzing policy and process improvements, reporting requirements and metrics for government-wide initiatives (e.g., from the Office of Management and Budget, Congress, etc.), researching best practices at other public and private sector organizations, managing executive correspondence, drafting white papers or business memos for senior leadership, attending events, helping build stakeholder relations (e.g., with IRS and Treasury Department program offices, industry representatives, media organizations, etc.), planning and implementing outreach events, and creating documents and presentations that demonstrate EDCMO’s value proposition to stakeholders.

Additional details and organizational charts are included for additional reference. Exact assignments will depend on the evolving needs of the office and the student's area of study, skills, or interests.
Outcomes for Student: The student will be able to explore career options, enhance their knowledge about the inner workings of a large federal agency, and develop their business analysis, strategic planning, event management, stakeholder engagement, administrative, and/or communication/networking skills.

Desired Qualifications and Skills: Successful candidates will be self-motivated, detail-oriented, have strong analytical, organizational, and communication skills, and the ability to work both independently and on cross-functional teams.

Skills: Writing and computer skills. General understanding and familiarity with Microsoft Office Suite.
Desired Areas of Study: Project Management, Business, Government, and Politics (students from other academic disciplines are still encouraged to apply.)

Hours and Location: This is an unpaid, part-time opportunity (approx. 16 - 32 hours per week) based out of IRS National Headquarters: 1111 Constitution Ave., NW, Washington, DC 20224. **All spring 2022 internships are currently 100% virtual as IRS employees are still on mandatory telework due to the COVID-19 pandemic**
Schedules (workdays and hours) are flexible and can be negotiated. Ideal candidates can commit to at least 16+ hours per week with core hours 8:00am – 4:30pm ET.

Application Requirements: Applicants must be U.S. citizens and enrolled at least part-time at their educational institution and must have a minimum 2.5 GPA. Applicants should email a current resume, cover letter (optional), and academic transcript to Mrs. Shané Lee at Shané and Ms. Melissa Rhea at by Sunday, January 16, 2022.
If selected, the student applicant must successfully complete a federal background check before being given an official offer. Since this is an unpaid position under the IRS Student Volunteer Program, it does not require a formal application through

View Announcement Details under attachments for more information.