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Analyst III: ISD DMV Division (Hybrid)

ANALYST III: ISD DMV Division (Hybrid)

$53,484.00 - $72,084.00 Annually
Lakewood, CO
Job Type
Full Time
Department of Revenue
Job Number
11/28/2022 5:00 PM Mountain
Department Information
 This announcement will be used to fill multiple vacancies for the respective function at this location. Previous applicants need not apply.

We serve all Colorado residents in their everyday lives. The department is driven by our values of service, teamwork, accountability, integrity, and respect. We support the Colorado community as well as those that work here. We value the contributions of every employee and encourage learning so our employees can grow. We celebrate diversity, and together, support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.
The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state. 
The Department of Revenue offers 11 paid holidays per year, paid vacation and sick leave, BenefitHub program (discounted merchandise, food and travel, etc.) employee wellness program and a great healthcare and retirement benefit package.
CDOR Vision
To empower businesses and individuals through quality customer service, innovation and collaboration.
CDOR Mission
To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.

CDOR Values

Description of Job
Who are we?
The Innovation Strategy Delivery (ISD) Department employs standard software development life-cycle methodology and tools to facilitate the gathering of business requirements allowing business partners to meet successfully the initiatives set for the Department of Revenue (DOR) using the technology resources available. 

The ISD-DMV Division is responsible for supporting one of the largest applications within the Department of Revenue. Employees within this work unit are responsible for gathering requirements and business needs in order to translate those into development tasks that maintain and enhance the application to meet the needs of our stakeholders and the citizens of the state of Colorado.

What do we need?
Our office is seeking a Business Analyst experienced with gathering software development requirements, managing stakeholder expectations, translating business processes and rules into development specifications, and working within tight timelines. However, of upmost importance, the ideal candidate must possess the ability to consistently establish, build and maintain relationships in a team driven environment.

What is the Team like?
Our Driver Services Team is a collaborative group of curious self starters! Our best team members take the initiative to engage their business unit contact to facilitate conversation in order to understand business needs and goals. Members strive to be friendly and professional. And, it is an expectation to treat others equally. All team members work hard, understand accountability, and are open to the concept of continuous improvement.

What would a typical day look like for someone in this role?
The Analyst in this role will attend Scrum Events such as the daily Scrum which is comprised of the entire Development Support Team. In this role, the Analyst would be responsible for tracking and managing their assigned business area's sprint commitment(s) through the development life cycle. Each Analyst attends, schedules, and at times facilitates meetings with various contacts in a n effort to refine the business unit's future development requests.

Does this all read very interesting to you? Do you possess experience or qualities mentioned above? If so, this may be the perfect opportunity for you! Read more about the specific duties and how to apply.
The selected applicant will function as an Analyst, working remotely, within the work unit. Significant duties and responsibilities of the position include, but are not limited to: 

  • performing detailed requirements analysis, documenting processes, and managing user acceptance testing;
  • creating documentation and manuals for multiple solutions;
  • assisting with implementing and supporting business solutions across numerous workgroups to provide solutions that help achieve the business's goals;
  • reviewing and diagnosing system problems to identify solutions and/or make referrals;
  • planning, designing, and analyzing user requirements for development and support;
  • and providing essential system requirement identification, documentation analysis, and other duties as assigned.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Education and Experience: 
A Bachelor's degree (i.e., Business Analysis, Business Administration, Management Information Systems, Computer Science, Finance, Accounting or a related field of study as determined by the department). 
Two years of professional experience (i.e., as a Business or Systems Analyst or related experience as determined by the department). 


Additional appropriate experience (as described above) will substitute for the degree requirement on a year-for-year basis.

Additional appropriate education (as described above) or Accounting will substitute for the required experience on a year-for-year basis. 

Preferred Qualifications:
The following preferred experience(s), competencies and abilities are highly desirable for this position and will be considered in selecting the successful candidate:

  • Current or prior County or State experience supporting a Department of Motor Vehicles 
  • One or more years of business analyst experience capturing, refining, and verifying software development requirements
  • One or more years of experience working with an agile software development team
  • One or more years of experience facilitating User Acceptance Testing

DOR Required Skills and Competencies
Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers. 
Conditions of Employment with the Colorado Department of Revenue:
1.  As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.

2. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.
Applicant Checklist: 
Only complete applications submitted on or before the closing date for this announcement will be given consideration. Failure to submit all required documents by the closing date of this announcement may result in your application being rejected. For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration "Applying for a Job with the State of Colorado".
Complete Applications must include the following documents:
1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
2) A complete Supplemental Questionnaire (Submit online as part of your application)

Minimum Qualifications and Comparative Analysis: 
Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications. 
  • List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
  • Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties. Information must be accurate, including dates of employment.
  • If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants.
  •  Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications. Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. 
  • No more than 1.00 FTE year may be credited in any twelve (12) month period. As such, positions working 40 hours or less per week will be prorated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit) 
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email. Please set up your e-mail to accept messages from "" and "" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Appeal Rights
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. 

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. 

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at

A standard appeal form is available at: . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at
The State of Colorado is an equal opportunity employer. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
State of Colorado
Department of Revenue

1881 Pierce Street

Lakewood, Colorado, 80214